Policies
At Hone & Howe we value both your time and ours. The notes below set out how we handle cancellations and patch tests so every visit runs smoothly and safely - for you and for the clients waiting after you.
Policy 01
Cancellation Policy
Your appointment is set aside especially for you. If your plans change, please let us know at least 24 hours ahead and we'll happily find another time that suits.
Late cancellations and missed appointments
Changes inside the 24-hour window - and missed appointments - mean we're unable to return your deposit. By then, we usually can't offer the time to another client.
Policy 02
Patch Test Policy
For your safety, we ask for an in-salon patch test at least 48 hours before any colour service. It's complimentary and takes just a few minutes.
When you'll need one
- You're a new colour client.
- It's been six months or more since your last colour service.
- There's been a change in your health, medication, or allergies.
How to get a patch test
- Pop in during our opening hours - no appointment needed.
- It takes just a few minutes and is complimentary.
Without a patch test in place
If a patch test hasn't been completed at least 48 hours before your appointment, we won't be able to proceed with your colour service, and your deposit will be retained in line with the cancellation policy above.
Ready to book or have a question?
If you're unsure whether you need a patch test, or you need to reschedule, our team is happy to help.