Privacy

What we collect

We use PostHog to see which pages are visited, what people tap (like Book or gift vouchers), how quickly pages load, the kind of device and browser, and which website or campaign brought someone here. We also keep recordings of visits, showing scrolling and taps, with anything typed hidden.

When you use our service finder, we keep what you searched for and what we suggested, so we can see what people are looking for and improve it.

Your IP address gives us a rough location, such as your town, and isn't kept. We do all this because we have a legitimate interest in running a website that works well for our clients.

How long we keep it

Analytics for seven years, so we can compare one year with the next over the long run. Recordings for 90 days.

Who helps us

• PostHog: analytics, on servers in the EU
• OpenAI: the service finder's AI, reached through Vercel
• Google: the map on our contact page
• Vercel: hosts this website
• Mux: streams our videos
• Phorest: our booking and gift voucher system, under its own privacy policy (opens in a new tab)
• The software companies that help us run the salon, such as our booking, email and admin tools, each under contracts that protect your data.

Some of them may handle data outside the UK, with the safeguards UK law requires.

On your device

The site keeps a few small notes in your browser so it works smoothly, such as which photos you've already seen and any notice you've closed. They never leave your device.

Your rights

You can ask what we hold about you, or ask us to correct or delete it: email info@honeandhowe.co.uk. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (opens in a new tab).

You can also turn off analytics in this browser. Turn off analytics

Who we are

Hone & Howe is run by Hone & Howe Limited, registered in England and Wales, company no. 15605471, VAT no. GB 480 4726 82. Registered office: 7 The Mall, Clifton, Bristol BS8 4DP. info@honeandhowe.co.uk